Our Commitment
At WCHS, we work hard every day to improve the quality of our services. We are committed to offering the best care and support for people with disabilities. Many of our team members have experience working with or personally understanding the needs of people with disabilities, so we truly understand how to provide helpful, caring service. We are always listening to our clients’ feedback to make our services even better.
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Our Approach to Quality and Feedback
Understanding
We focus on improving our services by adding extra support hours and creating better communication channels for domestic care. Our team has more than 8 years of experience in community and social services, so we know what works best for each client. We understand that our industry needs high standards, and that’s why we follow ISO 9001 for quality management and ISO 14001 to reduce our environmental impact. These steps help us make sure that our services are reliable and responsible.
Capacity
We make sure that our clients have more access to our services by expanding service hours and adjusting to specific needs. Our services are tailored to fit what works best for you, no matter how unique your needs are. If you ever have questions or special requests, you can contact us at info@wchs.com.au. We welcome your questions as part of our feedback program, and we stay up-to-date with the latest NDIA guidelines to serve you better.
Feedback
Your feedback is essential to our improvement. We collect and review feedback carefully to keep our services at a high standard. Occasionally, our site managers may check in with you to ask for your opinions on how we’re doing and how we can improve. We encourage everyone, especially NDIS participants, to share thoughts and ideas with us. This helps us keep our services responsive to your needs and constantly improving for you.
